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Department: | Director of Human Resources |
Location: | Wilmington, NC |
Job Summary:
We are seeking a talented and dedicated FOH night leader to join our team and contribute to our continued success. If you have strong leadership skills, a passion for hospitality and a desire to create memorable experiences for our guests, we would love to hear from you. Apply now to be a part of our dynamic and customer-focused team.
Responsibilities:
- Maintain a clean and organized guest serving area, including restrooms and entryways
- Monitor and address customer complaints, questions, and concerns promptly and effectively
- Collaborate with the kitchen leaders to ensure timely and accurate food service standards.
- Provide ongoing training to ensure all staff members are up-to-date on service standards and company policies
- Handle cash transactions and maintain accurate records of daily sales and transactions
Qualifications:
- Strong leadership and supervisory skills with the ability to motivate and develop a team
- Proven ability to handle challenging situations and resolve conflicts in a professional and efficient manner
- Outstanding organizational and time management skills, with the ability to multitask and prioritize responsibilities
- Knowledge of health and safety regulations and willingness to ensure compliance
- Proficiency in using POS systems and other relevant software
- Flexible availability, including evenings, weekends, and holidays, as required